Privacy Policy

1. Data Controller & Contact

The data controller is the legal entity operating 1VPS.nl. Contact: info@1vps.nl

2. Data We Collect

• Account data: name, email, billing address, authentication details.
• Service data: plan selections, usage metadata, IPs, console logs necessary for troubleshooting and security.
• Payment data: limited payment details from processors (we don’t store full card numbers). For crypto, transaction identifiers and wallet addresses you provide.
• Communications: support tickets, emails, and messages.
• Device & analytics: cookies, browser/OS, pages visited (see Cookies & Analytics).

3. Purposes & Legal Bases

• Provide the Service (contract): provision/maintenance of VPS and Dedicated servers, account management.
• Payments & billing (contract/legal obligation): processing invoices, fraud prevention, tax compliance.
• Security & abuse prevention (legitimate interests/legal obligation): securing accounts, detecting misuse.
• Support & communication (contract/legitimate interests): responding to requests and issues.
• Improvement & analytics (consent/legitimate interests): improving features, website performance.
• Legal compliance (legal obligation): responding to lawful requests from authorities.

4. Cookies & Analytics

We use essential cookies to deliver the website and panel. With your consent, we may use analytics cookies to understand usage. You can manage preferences through your browser or our cookie banner (where available). See our Cookie Notice for details.

5. Payment Processing (including Crypto)

Payments are processed by third-party providers. We receive confirmation that payment was made and limited details necessary to reconcile your account. For crypto payments, we may receive wallet addresses, transaction IDs, and amounts. Network fees and confirmation times are determined by the blockchain. Refunds for crypto payments, where applicable, may be issued as account credit unless required otherwise by law.

6. Disclosures & International Transfers

We share data with service providers that help us deliver the Service (e.g., infrastructure, billing, support tools). Providers are bound by contract to process data on our instructions. Where data is transferred internationally, we use appropriate safeguards (such as SCCs) where required by law.

7. Retention

We keep personal data only as long as necessary for the purposes described above, to comply with legal obligations, or to resolve disputes. Retention periods vary by data type (e.g., billing records are typically kept for statutory periods).

8. Your Rights

Where applicable, you have the right to access, rectify, erase, restrict, or object to processing; to data portability; and to withdraw consent at any time. You may also lodge a complaint with your local supervisory authority. To exercise rights, contact us at privacy@1vps.nl (replace with your actual contact).

9. Security

We implement technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; please keep your credentials safe and enable additional protections where available.

10. Children

Our Services are not directed to children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified where appropriate. The “Effective” date above shows the latest version.

12. Contact

Questions about privacy: privacy@1vps.nl